the person or business you are paying is legitimateģ.the payment is for genuine goods or services.the person you paid was the person you were expecting to pay. Have a reasonable basis for believing that: Pay attention to warnings given by your bank - these might be instructions or messages when you set up, change or make payments.Ģ. Under the code, customers are expected to do the following:ġ. If it finds that you didn't do your due diligence to avoid being scammed, it will refuse to reimburse you, and if it believes that both you and the bank could've done more to prevent the scam - you'll be reimbursed half or some of your lost funds. If the bank finds that you're not to blame, you'll be fully reimbursed. However, it's down to the bank to interpret the code how it sees fit. If a bank is signed up to the code, it has a duty to analyse scam cases in line with the code's guidance to decide whether or not to reimburse APP scam victims.
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